Terms of Service

Welcome to Conexus Thrive. These Terms of Service (“Terms”) govern your access to and use of the services offered by The Number One CRM For Ecommerce Sales Team, doing business as ConexusCRM and as Conexus Thrive (“Conexus Thrive,” “we,” or “us”) through our websites, applications, and related platforms (the “Service”). Please read them carefully, and contact us if anything is unclear. By accessing or using the Service you agree to be bound by these Terms, our Privacy Policy, and any supplemental terms applicable to features you use (together, the “Agreement”).

Section 11 (Dispute Resolution) affects your legal rights. Unless you opt out within thirty (30) days as described in Section 11.5, disputes between you and us will be resolved by individual binding arbitration rather than in court, you waive your right to a jury trial, and you waive your right to participate in a class action or class-wide arbitration. Arbitration involves less discovery and less appellate review than a court proceeding.

We may revise this Agreement from time to time, and the current version will always be posted here. If a revision is material we will take reasonable steps to notify you, and we may require your consent before you continue using the Service. By continuing to use the Service after a revision takes effect, you agree to the revised Agreement. You may want to save or print a copy for your records. You agree that we may provide legal notices to you electronically.

1. The Service

1.1 What it is. Conexus Thrive is a health and wellness coaching platform. It pairs members with a human coach or medical provider, supports habit and task tracking, messaging, video check-ins, nutrition guidance, and progress tracking, and offers a marketplace for supplements and related products. Some features require a paid plan.

1.2 Eligibility. You must be at least 18 years old, or the age of legal majority where you live, to use the Service. By using it you represent that you meet this requirement and that you have the authority to enter into this Agreement.

1.3 Not a substitute for medical care. The Service supports coaching and care coordination. It is not a substitute for professional medical advice, diagnosis, or treatment, and it must never be used in place of care recommended by a licensed clinician. If we determine it is appropriate, we may remove you from a coaching program so that your condition can be managed by a licensed medical professional.

1.4 Coaches and providers. Coaches on the Service are not necessarily licensed medical professionals. Information from a coach is not medical advice, and no interaction with a coach creates a physician-patient relationship or a legal duty of care. Where a licensed provider treats you through the Service, that clinical relationship is between you and that provider — we supply the software, not the care. We may change, replace, or reassign a coach without prior notice.

1.5 Nutrition guidance and human review. Nutrition plans generated with software assistance are reviewed, edited, and approved by a board-certified nutritionist before they are presented to you as final. Software used in the Service does not diagnose conditions or prescribe treatment. Nutrition guidance is educational and is not medical advice.

1.6 Assumption of risk. Participation in fitness and nutrition programs carries inherent risk of physical injury, illness, or worse. Talk to your doctor before starting any health or wellness program. Do not use the Service during a medical emergency. If you believe you are having a medical emergency, call 911 or seek immediate medical attention. You voluntarily assume all known and unknown risks associated with your participation.

1.7 Messages from us. We may contact you by email, in-app notification, push notification, or — if you opt in — text message, about your account, your coaching, or our products. We do not charge for these, but your carrier may. Message frequency varies. Reply STOP to opt out of texts, or HELP for help. Consent to marketing messages is never a condition of purchase.

2. Your account

2.1 You are responsible for keeping your credentials confidential and for all activity under your account. Notify us promptly at support@tryconexus.com if you suspect unauthorized access.

2.2 You agree to provide accurate information and to keep it current. Providing inaccurate health information may affect the usefulness and the safety of the guidance you receive.

2.3 Provider and clinical-role accounts are created and verified by us. Attempting to obtain a provider role you are not entitled to is a material breach of this Agreement.

3. Your content

3.1 You retain ownership of the content you submit — your logged data, messages, photos, and notes (“Your Content”).

3.2 You grant us a non-exclusive, worldwide, royalty-free license to host, store, reproduce, and display Your Content solely as needed to operate and improve the Service, including making it visible to the coach or provider assigned to you. This license ends when you delete Your Content or close your account, except for copies retained in backups or as required by law.

3.3 You represent that you have the rights necessary to submit Your Content and that it does not violate any law or third-party right.

3.4 Protected health information is handled as described in our Privacy Policy and, where applicable, under a Business Associate Agreement. Nothing in this section grants us rights to use PHI for advertising or marketing.

4. Acceptable use

You agree not to:

• Use the Service for any unlawful purpose, or to harass, threaten, or harm anyone
• Impersonate another person, or misrepresent your role, credentials, or licensure
• Attempt to access data belonging to another member, coach, or provider
• Interfere with, disrupt, probe, or attempt to bypass the security of the Service
• Scrape or harvest data from the Service by automated means without our written permission
• Upload malware, or use the Service to distribute unsolicited commercial messages
• Resell or provide the Service to third parties except as expressly permitted by your plan

5. Intellectual property

5.1 The Service, excluding Your Content and third-party materials, is owned by us or our licensors and is protected by intellectual property law. Our names, logos, and branding may not be used without our written permission.

6. Content removal

We may remove content that violates this Agreement or applicable law, or that we reasonably believe creates risk or legal exposure. Where practical we will tell you why. If you believe content infringes your copyright, send a notice with the information required by the DMCA to support@tryconexus.com.

7. Plans, purchases, and billing

7.1 Free plan. Coaches may start a 30-day free trial supporting up to three members, with no credit card required. When the trial ends, an account that has not moved to a paid plan continues on the free tier and supports one member. Data is not deleted when the trial ends.

7.2 Paid plans. Paid plans are billed in advance on a recurring basis until cancelled. Prices and plan limits shown on the Site are subject to confirmation and may change; we will give notice before a change affects a term you have already paid for.

7.3 Authorization. By providing a payment method you authorize us and our payment processor to charge it for all amounts due, including applicable taxes.

7.4 Cancellation. You may cancel at any time from your account settings or by writing to us. Cancellation takes effect at the end of the current billing period, and you keep access until then.

7.5 Refunds. Except where required by law, fees are non-refundable and we do not provide refunds or credits for partial periods. Marketplace products are subject to the return terms presented at checkout.

7.6 Non-payment. If a payment fails we may suspend or downgrade paid features after reasonable notice.

8. Termination

You may stop using the Service and close your account at any time. We may suspend or terminate your access if you materially breach this Agreement, if your use creates risk or legal exposure for us or another user, or if we discontinue the Service. On termination, the licenses granted to you end; sections that by their nature should survive — including Sections 3.2, 5, 9, 10, 11, 12, and 14 — survive.

9. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. We do not warrant that the Service will be uninterrupted, secure, or error-free, that defects will be corrected, or that any particular health, fitness, or wellness outcome will be achieved. Some jurisdictions do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER WE NOR OUR OFFICERS, EMPLOYEES, AGENTS, OR SUPPLIERS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO YOUR USE OF THE SERVICE.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

These limits apply even if a remedy fails of its essential purpose. Nothing in this Agreement excludes liability that cannot be excluded under applicable law, including liability for gross negligence, willful misconduct, or personal injury where such exclusion is prohibited.

11. Dispute resolution

11.1 Informal resolution first. Before starting a formal proceeding, please contact us at support@tryconexus.com and give us sixty (60) days to try to resolve the matter. Most disputes can be settled this way.

11.2 Binding arbitration. If we cannot resolve it informally, you and we agree that any dispute arising out of or relating to this Agreement or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court. The arbitrator's award may be entered as a judgment in any court with jurisdiction.

11.3 Exceptions. Either party may bring an individual claim in small-claims court, and either party may seek injunctive relief in court to protect intellectual property or to stop unauthorized access to the Service.

11.4 Venue and costs. Arbitration will take place in New York County, New York, or by videoconference or on documents where the rules allow. Each party bears its own attorneys' fees except where the rules or applicable law provide otherwise.

11.5 Opting out. You may reject this arbitration agreement by emailing support@tryconexus.com with your name, the email on your account, and a clear statement that you decline arbitration, within thirty (30) days of first accepting these Terms. Opting out does not affect any other part of this Agreement, and we will not retaliate for it.

12. Class action and jury trial waiver

Unless you opt out under Section 11.5, you and we each waive the right to a jury trial and the right to bring or participate in a class, collective, consolidated, or representative action. The arbitrator may award relief only in favor of the individual party seeking it. If this waiver is found unenforceable as to a particular claim, that claim proceeds in court while the remaining claims stay in arbitration.

13. Third parties

The Service integrates third-party services — payment processing, messaging and video delivery, marketplace fulfillment, appointment booking, and analytics. Your use of those services may be governed by their own terms, and we are not responsible for their acts or omissions. Links to third-party sites are not endorsements.

14. General provisions

14.1 Governing law. This Agreement is governed by the laws of the State of New York, without regard to its conflict-of-laws rules. Subject to Section 11, the state and federal courts located in New York County, New York, have exclusive jurisdiction.

14.2 Entire agreement. This Agreement is the entire agreement between you and us about the Service and supersedes prior agreements on that subject.

14.3 Severability. If a provision is held unenforceable, it will be limited or removed to the minimum extent necessary and the rest remains in effect.

14.4 No waiver. Our failure to enforce a provision is not a waiver of it.

14.5 Assignment. You may not assign this Agreement without our written consent. We may assign it in connection with a merger, acquisition, or sale of assets.

14.6 Force majeure. Neither party is liable for delays caused by events beyond its reasonable control.

14.7 Relationship. Nothing here creates a partnership, joint venture, employment, or agency relationship between you and us.

15. Contact

The Number One CRM For Ecommerce Sales Team
d/b/a ConexusCRM · d/b/a Conexus Thrive
99 Wall Street #5993
New York, NY 10005
support@tryconexus.com